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How basewinner Handles Your Personal Information

This Privacy Policy explains what personal data basewinner collects when you open an account, make a deposit via PayPal, Venmo, or Play+, or browse the lobby — and exactly how we use, store, and protect it.

Account data protectionPayPal, Venmo, Play+ payment privacyCookie controlsData access requestsUS-based data rights
basewinner How basewinner Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct it, or raise a concern about how we've handled your information, our support team is the right place to start. You can reach us through live chat inside your account, by email at the address listed in your account settings, or through the contact form on this site. We aim to acknowledge privacy requests within a few business days and to resolve them in line with applicable state law.

Live Chat Open the chat widget inside your account dashboard. A support agent can log your privacy request and confirm the next steps without you leaving the page.
Email Support Find the privacy contact address in your account settings under Help. Email requests for data access, correction, or deletion are handled in writing for your records.
Contact Form Use the contact form on this site if you're not yet logged in. Select the Privacy category so your message routes to the right team immediately.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We've built our data practices around four areas that directly affect your account: how payment data moves through the platform, how cookies work on your device, how long we keep your records, and what controls you have over your own profile. Each one has a concrete process behind it, not just a policy statement.

Payment Data Security

PayPal, Venmo, and Play+ transactions route through their own encrypted processors. We receive only a confirmation token — never your full card number or wallet password.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page load times. You can adjust cookie preferences from the footer of any page.

Account Data Retention

We keep your account records for as long as your account is open and for the period required by applicable state law afterward. Once that window closes, data is deleted or anonymized.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to close your account and remove your data where state law permits this right.

Common Questions About Your Privacy at basewinner

These are the questions we hear most often about how your personal information is handled. If your question isn't covered here, contact our support team through live chat or the email address in your account settings.

We collect your name, email, date of birth, and identity documents at registration. Once your account is active, we also log device data and session activity to keep your account secure.

No. PayPal and Venmo handle their own authentication. We receive only a transaction reference and payment status — your wallet credentials never pass through or get stored on our platform.

Send a data access request via live chat or the privacy email address found in your account settings. We'll acknowledge your request within a few business days and respond in line with applicable state law.

Yes, where permitted by your state's law. Submit a deletion request through support. We'll remove or anonymize your data once we've met any legal retention obligations that apply to your account.

We do not sell your personal information to third-party advertisers. Data is used only to operate your account, process payments via Play+ or Venmo, and comply with applicable state requirements.

Scroll to the footer on any page and select Cookie Preferences. You can keep strictly necessary cookies active while switching off optional analytics cookies at any time from that panel.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.